Terms & Conditions

Booking & Payment

  1. 30% deposit payment is due at time of starting your project.
  2. Remaining payment of 70% is due on day of completion.
  3. Payment may be made by cash, cheque or bank tansfer.

 Sealing & Maintenance

  1. Three coats of lacquer and two coats of oil are standard. Additional coats are available at extra cost.
  2. Seal longevity is dependent on traffic conditions and maintenace imposed by client.
  3. We recommend maintaining floor with professional maintanance products only (Bona or Osmo).
  4. Professional maintenace programmes are available through the office, please ask.
  5. Lacquers are generally touch dry in 2 hours, oils in 8 hrs. It is the client's responsibility to make arrangements as necessary so as to avoid contact with seals during curing time.
  6. Whilst FSE will aim for 100% perfection, hand applied seals may not show complete uniformity. Recoating at client's request is chargeable.
  7. Lacquers require 3 days curing time and should be protected whilst curing.
  8. Floors should not be covered, nor furniture replaced, until curing process is complete. FSE cannot be held liable for marking to floors after job is complete.
  9. It is not the responsibility fo SWF to protect floors after job completion.
  10. SWF reserves the right to change job specification as necessary in order to provide the most appropriate finish for floor.

 The Floor Sanding Process

  1. It is the client's responsibility to ensure rooms are completely empty of furniture and other tradesmen at the start of work. Furniture removal service is available at extra cost, please ask.
  2. If rooms are not left empty, FSE cannot be held liable for any damage that occurs during removal of furniture.
  3. We recommend that floors are completed as the final part of a project.
  4. Our sanding process is 95-98% dust-free. Small amounts of dust will be produced. Where we have to use hand sanders or make repairs this may change.
  5. Although due care and diligence will be exercised by FSE, due to nature of machine work decoration and skirting may be liable to marking. FSE cannot be held liable for unavoidbale marking nor the cost of redecoration.
  6. Stairs sanding includes sanding/sealing of flats only. Risers/sides by agreement only.

 Hours of Work

  1. Where possible hours of work will be 8am-6pm, Monday to Sunday. However, due to the nature of sealing process, staff may have to make site visits at any time.

 Gap Filling

  1. Due to the natural movement of the wood resin filling cannot be guaranteed and can fail at any time.

 Repairs

  1. Repairs will be made as necessary to make good floor surface unless otherwise instructed by client. Sub-structure repairs will only be made after instruction by client.
  2. A statement of the structure of repair cost will be made on estimate. Actual cost of repair is only available when repairs have been completed. All repairs are recorded on job sheet.
  3. Supply of reclaimed timber is in accordance with market availability.
  4. Reclaimed timber cannot be guaranteed the same colour as existing timber and cannnot be guaranteed worm-free.

 Colouring/Staining

  1. All colour samples are representative and may vary due to individual conditions.
  2. Once colour has been agreed, verbally or otherwise, any changes will be chargeable at full job rate.
  3. It is the client's responsibility to check colour at moment of application if a true representation is required. Recolouring will be chargeable at full job rate.
  4. Due to nature of application technique, skirting may be marked during colouring. SWF cannot be held liable for marking or redecoration.
  5. Complete uniformity is not possible when hand colouring and finishing a floor.

 Electrical Supply

  1. Sanding machinery requires 240v in ready supply. It is the client's responsibility to ensure their power supply is in appropriate condition to undertake work.

 Rubbish Removal

  1. Rubbish removal is NOT included in job price unless otherwise stated. 

Guarantee

  1. Services carried out by FSE are guaranteed by our Service Promise, so you can rest assured that in the highly unlikely case of us having failed to meet your expectations, we will re-do the job completely free of charge to the best possible results.

Changes To The Terms

  1. We aim to update our website regularly, and may change the content of the website at any time. We reserve the right to make changes to these terms and conditions or the Site at any time. If the need arises, we may suspend access to the Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

 

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